Terms and Conditions of Use

Part A – General platform rules

1. Provider

The provider of the ZekaBooking platform is Kadir Kavak, trading as zekahub IT-Dienstleistungen, Aufenangerstraße 5, 44229 Dortmund, Germany, email: info@zekabooking.com.

2. Scope

These Terms apply to the platform account, public booking pages, appointment area, business portal and technical appointment management.

Deviating terms apply only if they have been expressly accepted in text form.

3. User account

1. Registration details must be complete and correct.
2. The email address must be verified where this is required.
3. Login credentials must not be disclosed to unauthorised third parties.
4. Changes to contact details must be updated promptly in the account.
5. Misuse or suspected unauthorised access must be reported without delay.

4. Prohibited use

In particular, the following are prohibited:

• unlawful or deceptive content,
• infringement of third-party rights,
• attacks on security, availability or tenant separation,
• circumvention of role, package or access restrictions,
• automated extraction without consent,
• transmission of malicious code or unsolicited mass communications.

Part B – End customers and appointment bookings

5. Role of ZekaBooking

1. ZekaBooking provides the technical infrastructure for selecting, booking, confirming, managing, rescheduling and cancelling appointments.
2. The contract for the booked service is concluded between the end customer and the business named on the booking page.
3. ZekaBooking is not the provider of the booked hairdressing, cosmetic, consulting or other service.
4. The respective business is responsible for prices, scope of service, performance, warranty, cancellation conditions and any no-show charges.

6. Booking an appointment

1. The display of an available appointment does not yet constitute a binding offer.
2. By submitting the booking, the end customer makes a binding declaration to the business.
3. The booking is deemed confirmed when it is shown as booked on the platform or an appointment confirmation is sent.
4. After login or email verification, a previously selected time may have to be selected again because it may have been taken in the meantime.

7. Appointment management

End customers can manage appointments in the “My appointments” area to the extent that the business enables this function and the applicable deadline.

The business's terms apply to cancellation, rescheduling, no-shows and possible no-show charges.

ZekaBooking does not charge end customers its own cancellation fee.

8. Appointment-related messages

Confirmations, changes, cancellations and configured reminders may be sent for the purpose of carrying out the booking.

These messages are transactional communications and not advertising.

Part C – Business customers and SaaS agreement

9. Registration and conclusion of the agreement

1. The presentation of packages is an invitation to register and not a binding offer.
2. By submitting the business registration, the business customer makes an offer for the selected package or, where registration is completed in time, for the introductory offer shown.
3. The trial agreement begins as soon as the email address used for registration has been successfully verified. The 14-day trial period starts only from this point.
4. The registering user confirms that they are authorised to act for the stated business.
5. The Data Processing Agreement forms part of the agreement insofar as ZekaBooking processes personal data on behalf of the business customer.

10. Trial period, prices, free use and introductory offers

1. The trial period lasts 14 days and starts only after successful verification of the email address supplied during registration.
2. No monthly usage fee or setup fee is charged during the trial period.
3. Business setup is regarded as fully completed when the required business data have been entered, at least one active service, one active employee and opening hours have been configured, and the booking page has been released through the designated publication step.
4. If business setup is fully completed within the trial period and use has not previously been terminated, the regular agreement starts after the trial period under the conditions displayed at registration and stored for the agreement. If both the stored monthly price and the stored setup fee are 0.00, use continues free of charge.
5. If business setup is not fully completed when the 14-day trial period expires, the trial ends automatically and the business is deactivated. Subsequent active use does not start automatically in this case.
6. Later activation remains possible. It takes place expressly under the conditions stored for the relevant agreement. The original trial period is neither extended nor restarted.
7. The monthly price, setup fee and billing currency are displayed for the relevant market. The values displayed at registration and subsequently stored as the contract snapshot govern the regular agreement.
8. If the monthly price and setup fee are stored as 0.00, no payment is required for the ZekaBooking usage fee. No bank or card details need to be provided as a payment method for this free use. Required invoice and business information remains unaffected.
9. A later change to publicly displayed market prices does not automatically change a price already stored for an existing agreement. In particular, an existing zero-price agreement does not automatically become a paid agreement. New prices apply to new registrations or to future package or contract changes expressly confirmed by the business customer. A later price change alone does not result in retroactive charges for past service periods.
10. For introductory offers acquired on time on or before 31 July 2026, the conditions confirmed at registration remain relevant. However, if a zero-price snapshot is stored for the relevant regular agreement, the free contractual condition takes precedence and an earlier promotional price is not charged.
11. After an introductory offer that actually started as a paid offer ends, the contractually provided classification may be made on the basis of active employees and active services. The usage figures at the conversion date are decisive.
12. Where a later classification is provided for an introductory offer, ZekaBooking informs the business customer before conversion about current usage figures, the expected package, the price intended for the future period and the conversion date. Such a conversion does not create retroactive charges for earlier periods.

11. Term and ordinary termination

1. An agreement whose stored monthly price and stored setup fee are both 0.00 has no six-month paid minimum term. It is managed in monthly periods and may be terminated ordinarily at the end of the current period shown in the portal.
2. If at least one stored price component – monthly price or setup fee – is positive, paid conditions and the agreed six-month minimum term apply. Following a trial that ended because business setup was incomplete, this minimum term starts only if the later activation actually takes place under paid conditions.
3. After a paid minimum term has expired, the agreement renews for one month at a time unless it is terminated at the end of the current period.
4. Termination can be scheduled in the “Package & contract” area. The specific termination date is displayed there.
5. Termination of the agreement does not automatically cancel appointments already agreed between the business customer and its end customers. The business customer remains responsible for performance, changes, cancellation and customer information. New online appointments are offered only up to the effective end of the agreement.
6. Details are available under Terminate agreement.

12. Invoicing and payment

1. Billing takes place monthly in advance for the service period stated on the invoice. Where a stored contract price is 0.00, invoices with a total amount of 0.00 may still be generated for documentation purposes.
2. An invoice with a total amount of 0.00 is treated as settled immediately; no payment is required.
3. Invoices are provided electronically in the “My invoices” area. In addition, a notification with a protected retrieval link may be sent to the registered business email address. The business customer agrees to this electronic provision.
4. Only invoices with a positive amount payable are due without deduction within 14 calendar days after the invoice date unless a different payment term is stated on the invoice.
5. For a zero-price agreement, no bank or card details of the business customer are required to settle the ZekaBooking usage fee. If paid use is expressly agreed in the future, payment data required for the selected payment method may be processed.
6. The business customer is obliged to keep its billing address and business email address up to date.
7. For invoices with a positive amount payable, the current technical contract status in the portal does not replace confirmation of payment.

13. Obligations of the business customer

The business customer is in particular obliged to:

• maintain correct business, contact, service and appointment information,
• grant portal access only to authorised employees,
• fulfil its own statutory information obligations towards end customers,
• provide appropriate privacy information for its appointment processing,
• ensure lawful legal bases for processing initiated by it,
• not record special categories of personal data without prior coordination,
• export required data in good time before the end of the agreement.

14. Packages and functional limits

1. Standard includes up to three active employees and up to 30 active services. Further functional and booking limits are set out in the current package description.
2. Premium includes up to ten active employees and up to 60 active services. Further functional and booking limits are set out in the current package description.
3. Only employees and services marked as active count towards package limits. Deactivated records are retained for traceability but are not counted towards these limits.
4. Exceeding a limit may be prevented technically. A package change or individual extension requires a separate agreement unless offered directly in the portal.

15. Suspension

Access may be temporarily restricted in the event of significant security risks, abusive use, payment default or serious breaches of contract.

Where possible, the business customer will be informed beforehand and given an opportunity to remedy the situation.

Part D – Liability and final provisions

16. Availability and changes

ZekaBooking is operated with reasonable care.

Continuous or completely error-free availability is not owed.

Maintenance, security updates, force majeure and disruptions to external infrastructure may lead to temporary restrictions.

Functions may be further developed, technically adapted or replaced by equivalent solutions provided that the purpose of the agreement is not materially impaired.

17. Liability

The provider is liable in accordance with statutory provisions for intent and gross negligence and for damage resulting from injury to life, body or health.

In the event of a slightly negligent breach of a material contractual obligation, liability is limited to the foreseeable damage typical for the agreement.

Mandatory statutory liability remains unaffected.

ZekaBooking is not liable for the content, quality or performance of the service offered by the respective business.

Claims arising from such services must be asserted against the business.

18. Data protection

Details of the allocation of roles and processing are set out in the Privacy Policy and the Data Processing Agreement.

19. Amendments to these Terms

Changes concerning an ongoing agreement will be communicated to business customers in text form.

Material adverse changes will not take effect without reasonable prior notice.

Changes required by law or purely technical clarifications may take effect at the time necessary.

20. Final provisions

German law applies.

For business customers, Dortmund is the place of jurisdiction to the extent permitted by law.

If individual provisions are or become invalid, the validity of the remaining provisions is unaffected.